Free refreshment review
future® Vending service team in navy uniforms commissioning coffee and hydration equipment in a UK workplace
How we work

From first conversation to refreshment running on site

We assess your space, recommend clearly, install with qualified engineers and stay involved after handover, for coffee, hydration and vending across the UK.

Site checks Clear proposals UK installation Ongoing support
Your journey

Five steps from enquiry to everyday service

We do not lead with a catalogue. Every project follows the same clear path, so you always know what happens next.

We listen first

A focused conversation about your people, peaks, sites, current problems and what success looks like, before any equipment is suggested.

We confirm what works on site

Where layout or services are unclear, we check space, access, power, water and drainage. For simpler swaps, photos and floor plans may be enough.

You get one clear proposal

Machines, configuration and service level agreed upfront, with purchase, rental or lease compared in one document before install day is booked.

Qualified engineers install and hand over

Delivery, positioning, connection, testing and practical guidance for your team, with equipment ready for use when we leave.

We stay accountable afterwards

Consumables, planned maintenance, call-outs and managed vending refills keep everything running, scoped to what you want to outsource.

Before we shortlist

Equipment sized for real use on your site

We match coffee, hydration and vending to demand and site constraints, not a catalogue push. Mixed tea-point projects are planned together, backed by the FDS Group service culture since 2009.

Peak demand and daily volume

Busy periods and operating hours decide useful capacity, sized for 9am queues, not brochure averages alone.

Drink choice and day-to-day use

Menu breadth, milk options, payments and cleaning time shape what staff and visitors will actually use.

Power, water and workspace

Services, access and tea-point layout confirm what can be installed reliably, before anything is ordered.

Commercial routes

Buy, rent or lease, compared in your proposal

We recommend the route that fits your cashflow and how you want the site run. Each option below explains what it suits; your proposal compares them side by side.

Purchase

Own the equipment outright when demand is stable and you want long-term control over upgrades and asset value.

Rental

Lower upfront cost and easier change if headcount, tenancy or refreshment needs may shift sooner.

Lease

Spread cost over a fixed term when purchase capital is better used elsewhere in the business.

Need refills and stocking handled for you? Fully managed vending can sit alongside any equipment route and is scoped separately in your proposal.

What our customers say

Why organisations trust our process

Real feedback on installation, reliability and support after handover.

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Common questions

What people ask about our process

A straightforward path from first conversation to equipment running smoothly on site.

Start with a free review
What happens after we get in touch?

We clarify what you need, including people, peaks, sites and budget shape, then recommend equipment types and a practical service route.

Do you visit site before recommending equipment?

When layout, services or access are unclear, a site check helps. For simpler swaps we may size from photos, floor plans and usage details.

How do you choose which machines to shortlist?

From daily volume, peak minutes, drink menu, milk choice, cleaning time, power, water and how you want the site run, not from a one-size catalogue push.

What does installation include?

Delivery, positioning, connection, testing, basic user guidance and confirmation that the equipment is ready for use.

Can you coordinate coffee, hydration and vending together?

Yes. Mixed refreshment projects are common, we plan sequencing so kitchens and break areas come together sensibly.

What ongoing support is available?

Consumables supply, planned maintenance, call-outs and managed vending can all sit in ongoing packages depending on what you want to outsource.

How long does it take from proposal to install?

Timelines depend on equipment availability, site readiness and any building works. We give a realistic schedule in your proposal.

What if our needs change after install?

Ranges, capacity and service levels can be reviewed as headcount or usage shifts. Rent, lease and managed options exist partly for that flexibility.

Clear advice. No obligation.

We'd love to work on your next refreshment project

Tell us about your people, space and priorities. We will recommend a practical starting point and explain the options clearly.

Free calculator

Vending cost check

Estimate the annual cost of your current workplace coffee, hydration and vending setup and see where savings may be possible.

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Contract options

Contract switch over check

Estimate the cost of ending a current vending, coffee machine or refreshment agreement and review potential switch savings.

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